Step 1
Order entry
Orders come in through three doors and all end up in the same place, ready to dispatch.
- Customer portal: your customers place orders themselves in five short steps, with a live price estimate.
- Entry by dispatch, with a route preview on the map.
- Quick order from the driver's phone: date, origin, destination, freight.
- Multi-stop: several pickups and deliveries in a single order, each item tied to its stop.
- Address book per customer, with opening hours and sites (dock, door, building).
- Cut-off time per sector for same-day deliveries.
- PO number and customer reference carried over to the bill of lading and the invoice.
Step 2
Automatic pricing
Your rate sheets, applied without error to every order. The price is known before dispatch even starts.
- Rates by geographic sector, sector to sector or to all sectors, drawn on the map.
- Flat, per-kilometre or hourly prices, by service type.
- Negotiated rates per customer, and one rate shared by several customers.
- Unit grouping (for example boxes counted as pallets) and dimension surcharges.
- Fuel surcharge updated automatically every day from the published index.
- Extras: waiting time per block, flat or percentage fees, rush service.
- Price locked in with the order and itemized line by line.
Step 3
Dispatch and optimization
Your drivers' whole week on a single screen. The tool suggests, you decide.
- Weekly schedule per driver, with drag and drop.
- Automatic assignment: the best driver and the best day for each order, confirmed in one click.
- Stop order optimized for distance, weight, volume and time windows.
- Day length and estimated arrival times, recalculated live as deliveries progress.
- Map of orders and trucks, with GPS positions from the phone and Geotab.
- Trucks, schedules and unavailability configurable per driver and per day.
Step 4
Driver app
Their day in their pocket. A simple app, built for the dock and the cab, on any phone.
- My route: every stop in order, the next one highlighted.
- One button per step: departure, arrival, end of stop. The order status moves forward on its own.
- Parcel scanning with the camera: confirmation beep, alert on a parcel from another order, automatic close when everything is scanned.
- Exceptions summary: missing, damaged or unreadable parcels.
- Proof of delivery: receiver's name, on-screen signature, photos and waiting time.
- Working hours entered on the phone or imported from Geotab.
- On-board documents at hand for roadside inspections.
- Training delivery and built-in help: up and running without training.
Step 5
Customer portal and tracking
Your customers know where their freight is, without picking up the phone.
- Automatic email at every step: assigned, on the way, pickup, delivered, invoiced.
- Choice of which emails are sent, customer by customer.
- Customer portal: all orders and their status, invoices, search by number or location.
- Bill of lading (BOL) and barcode labels printed in one click.
- Instant alert to your team when an order comes in.
- Discovery mode and online help so your customers are on their own from day one.
- Portal, emails and documents in French or English, in each customer's language.
Step 6
Billing
Invoice the same day. Every completed delivery is ready to bill, with proof attached.
- Deliveries ready to invoice, grouped by customer.
- Review before issuing: actual versus planned (distance, duration, weight, waiting), editable lines.
- One invoice per order, per week or per month, depending on the customer.
- Taxes (GST, QST) and payment terms applied automatically.
- PDF invoice emailed with the delivery file: signed bills of lading and photos.
- Separate fuel surcharge invoice for customers who ask for it.
- Invoice tracking through to payment, and export to your accounting software.
Step 7
Payroll, hours and statistics
Your company's numbers, up to date without a spreadsheet.
- Driver hours imported from Geotab or entered on the phone.
- Hours per driver and per week, approved then marked as paid.
- Revenue per month and per week: transport, fuel surcharge, extras.
- Top customers, revenue per driver, breakdown by service type.
- Profitability per week and per driver.
- Filters by period, customer, driver and service type.
External carriers
Hand an order to a subcontractor without losing track of it.
- Bill of lading and secure link emailed to the carrier, with no account to create, in French or English.
- The carrier moves the status forward and enters waiting time, actual weights and proof of delivery.
- You follow progress in Via Route, and the order stays in your billing.
Settings and security
Your reference data, managed in one place.
- Customers, addresses, drivers, trucks, trailers, units and freight.
- Accounts for your team, your drivers and your customers, each with their own access and language (French or English).
- Data isolated per company, secure sign-in.
- Geotab and Google Maps connections.
What it changes for each person
One platform, four ways to use it. Everyone sees what they need, nothing more.
Dispatcher
Your week on a single screen
- No more whiteboard and Excel files.
- Assignments suggested in one click.
- Arrival times that recalculate themselves.
- Fewer “where's my truck?” calls.
Driver
Their day in their pocket
- The route in order, stop by stop.
- A scan that beeps, no paperwork to fill in.
- The signature right on the screen.
- Hours sent without a second thought.
Customer
Order in two minutes
- The price known before ordering.
- An email at every step.
- BOLs, labels and invoices online.
- Usual addresses already saved.
Accounting
Invoice the same day
- Deliveries ready to invoice, with no re-entry.
- Proof of delivery attached to the invoice.
- Taxes and fuel surcharge calculated.
- Hours ready for payroll.
Let's look at your operation together
Book a demo: we'll show you Via Route and answer all your questions.